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FAQs

by Wailele

Where are you?

We are located in Playa de Maro, Nerja, in the province of Malaga.

It is necessary to be there to enjoy your activity.

Click on the image to get our location through Google Maps.

Do I need to make a booking?

Yes. It is very important for you to have an enjoyable day without wasting time.

Online bookings have preference.

With your booking you assure your seats without waiting or endless queues.

The seats are limited for the kayak or Paddle Surf tours in Maro  and the queues WITHOUT RESERVATION last at least 1 hour of without any guarantee because the customers with booking have preference.

What time should I be in Playa Maro?

You must be at the beach 30 minutes before the departure of your activity.
This is necessary to prepare your equipment and give you the minimum instructions before the departure of your activity.

During the Kayak and Paddle Surf Tour you will be escorted by a Wailele qualified guide who will assist you during the tour so that you are safe and having fun.

Another guide will escort you in a rescue boat.

Safety and Fun always together.

We do not have our own vehicle. Can we get to Playa Maro by public transportation?

Yes.

In Muelle Heredia, Málaga, there is a direct bus line to Maro.

You also have the Bus Line M-110 from Benalmádena, La Carihuela, Torremolinos, La Colina, Los Alamos up to the bus stop Muelle Heredia in Malaga.

The Bus Line M-220 from Marbella and surroundings to Fuengirola. And from Fuengirola the Bus Line M-120 up to Torremolinos with connection to the Line M110 up to Muelle Heredia Malaga.

From the last stop of the direct Bus Line to Maro, is only 10 minutes left and you  can take a cab for 10€ aprox that takes you directly to the beach.

Should I bring a suit, special clothes or shoes?

You only need to wear a swimsuit.

It is recommended to bring a cap, sunscreen and a T-shirt to avoid skin chafing with the life jacket.

It is not essential to wear shoes but if you have booties or other water sports shoes, you can use them.

Do you have a place to keep our belongings?

We have a safe place where we can keep 1 backpack with your belongings, by reservation.

Is there a parking lot?

There is a public parking lot 5 -10 minutes away from Maro Beach.

Unfortunately we do not control the parking and we do not know the availability of free slots according to the day and time, but we recommend you to go in early.

This will allow you to arrive, park and go down to the beach with peace of mind, without rushing, in time to enjoy your reservation with joy.

Can we pay the rest of the booking by card or cash?

Both options are possible, but we recommend that you bring some cash in case. The Point of Sale Terminal sometimes doesn’t work. The mobile signal in Playa Maro is not very good and sometimes the POS does not connect.

Is there a place to eat?

On the beach there is a small beach bar where you can eat and drink.

Do you have toilets or showers?

Yes, in Maro Beach there are toilets and showers.

Can I bring my own camera?

The Wailele Kayak and Paddle Surf Guided Tours include free photos and videos that we take with our own GoPro cameras, but if you want to bring your own, you can do so.

Can I eat during the Tour?

The level of our Tours is easy, for children and adults. It is not necessary to bring food or beverage but a bottle of water or snack bar is always good.

What happens if the weather is bad?

We always check the Weather & Sea forecast with days in advance.

The safety of our clients is above all else.

If the sea conditions are not suitable for the safety of our clients and the performance of the activities, the tours will be cancelled.

We warn our clients in advance, as far as possible.

Usually we give at least 1 day’s notice before the date of the tour.

The customer has the option to choose the refund of the payment made online or change the date of the tour to another day with better Sea conditions. The customer decides.

We do this to avoid unnecessary expenses and trips for the customer. We understand that making a trip and the expenses involved and not being able to make the route is a problem.

It should be clarified that the Weather and Sea Forecast tools available are not 100% accurate and there is a certain margin of error.

The maritime conditions sometimes change abruptly, the same day and it can be the case that we can not give the notice we would like. This situation would get out of our control and there is nothing we can do about it.

We want our clients to have a good experience on the tours so we are always vigilant to give them the best service and customer service.

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